Live Arrival Guarantee

At Divine Roots LLC, we take great pride in providing high-quality live plants to our customers. We understand the complexities involved in shipping live plants and are committed to ensuring they arrive at your doorstep in excellent condition.

Shipping Process

  • All live plants are shipped using USPS Standard and Priority Mail to provide the fastest and most reliable service.
  • Plants are typically shipped Monday–Friday to avoid weekend delays.
  • Each plant is carefully packaged to hold in moisture during the shipping process.

DOA (Dead on Arrival) Policy

  • If you receive plants that are dead on arrival, please contact us within 2 hours of delivery with clear photographic evidence.
  • Upon receipt of the photos, we will assess the situation. If the plants are determined to be DOA, we will replace or provide a refund.
  • For a valid DOA claim, replacements or refunds will be processed within 2 business days after the claim is approved.

Limitations and Responsibilities

  • The DOA policy is only applicable if the first delivery attempt is made within the shipping duration specified at the time of purchase.
  • Delays due to incorrect shipping information provided by the customer or missed deliveries will void the DOA guarantee.
  • Extreme weather conditions can impact the health of the plants in transit. We recommend checking the weather forecast and choosing a shipping window accordingly.
  • It is the responsibility of the customer to acclimate the plants to their new environment according to best practices. Our DOA policy does not cover plants that perish due to improper acclimation.

Cancellation and Changes

  • Orders can only be cancelled or changed before they are shipped. Once the order is in transit, we cannot accept cancellations or changes.

Customer Support

If you have any questions or concerns regarding our shipping policy or the condition of your plants upon arrival, please contact our customer support team at info@divine-roots.com.

By placing an order with Divine Roots LLC, you acknowledge and agree to the terms outlined in this shipping policy.